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3 Benefits of the Help Desk

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt. Whether it’s a device, a software issue, or a problem with your network, our Help Desk will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority. So go ahead. Put your frustrations on hold… and bring your technical problems to us!

Help Desk Benefit #1: Full Problem Resolution & Expert Customer Service

We strive to deliver you a best-in-class Help Desk solution that already supports 56,000 users with exceptional satisfaction rates. You can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Help Desk Benefit #2: Proactive Care & Maintenance

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.

Help Desk Benefit #3: Peace of Mind and Support When You Need It

For many businesses, IT support is little more than an afterthought – and it’s not until a problem actually prevents people from doing their jobs that anyone realizes proper tech support isn’t in place. Our Help Desk is designed for one thing only – to provide best-in-class service and support to our clients, so you can enjoy peace of mind knowing that the right help is just a phone call away.

The Help Desk technicians can be contacted via phone, email or even web-based chat – so your employees can get the help they need quickly.

Everyone wants fast, expert answers when unexpected problems come up. We’re ready, able and eager to give you the technical assistance you need.

Our Help Desk supports the following and more:

  • Microsoft and Apple desktop operating systems
  • Microsoft Office and leading third-party applications
  • E-mail applications and Web browsers
  • Thin clients and virtual desktop infrastructure (VDI)
  • Hardware and network troubleshooting
  • Printer installation and support
  • Mobile phones and tablets
  • User administration
  • Desktop performance problems
  • Virus and malware infections

If you’re ready to reap the benefits of the Help Desk or simply just want to learn more, schedule a quick call with our support team!

 

 

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MID-CITY OFFICE SYSTEMS, INC.

1110 West 15th Street
Auburn, IN 46706
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